Privacy Policy – Queensbridge Estates
Last updated: January 2026
This Privacy Policy explains how Queensbridge Estates collects, uses, stores, and protects your personal information when you contact us, submit an enquiry, or communicate with us, including via WhatsApp.
Who We Are
Queensbridge Estates Limited
Company Number: 11654391
Registered Address:
Northern Accountants, Olympus House,
2 Howley Park Business Village, Pullan Way,
Morley, Leeds,
United Kingdom, LS27 0BZ
You can contact us at:
📞 +44 (0) 203 761 7435
📧 info@queensbridgeestates.co.uk
Office hours: Monday to Friday, 9am – 6pm (excluding UK Bank Holidays)
Information We Collect
We may collect the following personal information when you contact us, submit a form, or request information:
Your name
Email address
Telephone number
Any information you choose to provide in your enquiry
We do not collect more information than necessary for the purpose of responding to and managing enquiries.
How We Use Your Information
We use your personal information for the following purposes:
To respond to enquiries or requests you submit
To provide information you have asked for
To follow up where reasonably necessary to manage your enquiry or interest
To maintain internal records of communications
We do not sell, rent, or trade your personal data.
WhatsApp Communications
If you contact us using WhatsApp or choose to communicate with us via WhatsApp, we will process your contact details for the purpose of responding to your enquiry.
WhatsApp is used only for incoming enquiries and ongoing conversations you initiate
We do not use WhatsApp to send unsolicited marketing
You may stop communicating with us on WhatsApp at any time
Meta/WhatsApp may process your data in accordance with their privacy policy. Users should review WhatsApp’s own privacy terms for more details.
Our Lawful Basis for Processing
Under the UK General Data Protection Regulation (UK GDPR), our lawful bases for processing your personal information are:
Legitimate Interests
We collect and use personal information where it is necessary for our legitimate business interests in responding to and managing enquiries relating to our services, and where this does not override your rights.
Consent
Where you have clearly given us permission to contact you, we rely on consent.
You can withdraw consent at any time by contacting us.
Your Data Protection Rights
You have the following rights under UK GDPR:
Right of access – to request copies of your personal data
Right to rectification – to correct inaccurate or incomplete information
Right to erasure – to request deletion of your personal data
Right to object – to object to processing in certain circumstances
Right to restrict processing – in certain situations
Right to data portability – to request your data be transferred to another organisation
Right to withdraw consent – where we rely on consent
To exercise your rights, please contact us using the details above.
We will respond without undue delay and within one month.
Where We Obtain Personal Data
We collect your personal information directly from you when you:
Fill in a contact or enquiry form
Email or telephone us
Contact us via WhatsApp
Data Sharing
We may share your information with carefully selected service providers who support our operations, such as:
Website hosting providers
Email and communication service providers
CRM or enquiry management platforms
These providers act only under our instruction and are required to keep your data secure.
We do not sell your data to third parties.
International Transfers
Some service providers may process data outside the UK.
Where this occurs, we ensure appropriate safeguards are in place such as:
UK adequacy regulations, or
Standard Contractual Clauses
How Long We Keep Your Information
We retain enquiry information for up to five years unless:
You ask us to delete it sooner
We are required to keep it longer for legal, regulatory, or contractual reasons
After this period, your data is securely deleted.
How We Protect Your Data
We take appropriate measures to protect your personal information including:
Secure systems and restricted access
Appropriate technical and organisational controls
Staff awareness and handling protocols
Cookies & Website Use
Our website may use cookies or standard analytics technologies to improve website performance and user experience. Separate cookie controls may be provided where applicable.
Complaints
If you have concerns about how we handle your data, please contact us first using the details above.
If you are not satisfied, you may complain to the UK Information Commissioner’s Office (ICO):
Information Commissioner’s Office
Wycliffe House, Water Lane,
Wilmslow, Cheshire,
SK9 5AF
www.ico.org.uk
Updates to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page.